General terms and conditions of sale


These terms and conditions of sale define the contractual relationship between YEMANJA CH SA and the buyer and the conditions applicable to any purchase made through the website, whether the buyer is a professional or a private individual. YEMANJA CH SA reserves the right to modify its terms and conditions of sale at any time. In this case, the applicable conditions will be those in force at the date of the order by the buyer.
  Company details: Yemanja CH LTD Route du Château 34 CH-2520 La Neuveville Tel : +41 32 555 30 30


The acquisition of a good through the merchant site implies an unconditional acceptance by the buyer of these conditions. YEMANJA CH SA can cancel an order without giving any justification.


The prices in the catalogue are in Swiss Francs (CHF). YEMANJA CH SA reserves the right to modify its prices at any time, however, the price that appears in the online catalogue at the time of the order is the only one applicable to the buyer. The prices indicated do not take into account exchange rates and delivery charges, which are invoiced in addition and indicated before the validation of the order.


The buyer fills in the identification form on which he indicates all the requested details. He validates his order after having checked it, after validation of this one it cannot be modified. The confirmation of the order implies the acceptance of the present conditions of sale.


Cosmetics being sensitive products, YEMANJA CH SA does not accept returns except in case of non-conformity of the received goods.


The price is payable at the time of order. Only the means of payment that appear on the available list of the online shop are authorized. The invoice for the order constitutes proof of purchase.


Delivery can take up to three weeks if the product is in stock. Deliveries are made to the address indicated in the order form. In the event of damage during transport, a reasoned protest must be made to the carrier within three days of delivery. We deliver throughout Europe, the costs are borne by the buyer and vary according to the delivery zone. Delivery costs are calculated at the time the order is finalised. They also depend on the amount of the order, this offer is only valid in the CH zone. An additional amount for customs clearance may be applied if the buyer resides outside of Switzerland.


YEMANJA CH SA undertakes to respect the confidentiality of personal data communicated by customers on the E-Commerce site and to treat them in accordance with legal obligations. YEMANJA CH SA will only transmit personal data to third parties insofar as such data is indispensable for the proper execution of the Sales Order. No data is transmitted to third parties for commercial purposes.


It is the buyer’s responsibility to keep the products in a place at room temperature and away from all heat sources. We decline all responsibility in case of contamination of the products due to a lack of hygiene on the part of the buyer.


Production is done by hand; there may be variations in colour, odour or texture from one batch to another. This does not affect the effectiveness of the product.


The gift voucher can be used in several instalments. It is not redeemable for money.


All trademark, photo and design rights are registered and protected. Any imitation or reproduction is punishable by prosecution and fine.


Swiss law shall apply to the exclusion of the United Nations Convention on the International Sale of Goods. The general terms and conditions of sale were drawn up on 08.04.18 and are applicable immediately.